Shipping policy

Last Updated: September 2026

At Silknectar (silknectar.shop), we strive to provide a seamless and dependable shopping experience. We offer Free Standard Shipping on all orders with transparent delivery timelines and no surprise fees at checkout.

Please review our complete shipping guidelines, transit expectations, and delivery processes below.

Shipping Schedule & Timelines

Parameter Details
Shipping Cost Free Standard Shipping ($0.00 on all orders)
Order Cut-Off Time 5:00 PM PST (Pacific Standard Time, Monday – Friday)
Order Processing / Handling Time 1 – 3 business days (Monday – Friday)
Transit / Shipping Time 5 – 10 business days (Monday – Friday)
Total Estimated Delivery Time 6 – 13 business days
Shipping Carrier Partners USPS, UPS, FedEx, or authorized regional postal services
Shipping Destination Entire United States (all 50 states)

1. Order Processing & Handling

  • All orders are processed, packaged, and handed over to our shipping carriers within 1 to 3 business days (Monday through Friday, excluding public holidays).
  • Orders placed before our daily 5:00 PM PST cut-off time will begin processing the same business day.
  • Orders received after 5:00 PM PST on Friday or over the weekend will begin processing on the following business day (Monday).

2. Transit Time & Delivery Expectations

  • Once dispatched from our fulfillment center, standard transit takes between 5 to 10 business days depending on your delivery zip code and carrier routing.
  • The total turnaround time from when you submit payment until the parcel arrives at your doorstep is typically 6 to 13 business days.
  • While severe weather conditions, national holidays, or peak postal rushes can occasionally cause carrier delays, we continuously monitor deliveries to ensure packages arrive promptly.

3. Order Tracking Information

  • As soon as your order has been packed and handed over to the courier, an automated Shipping Confirmation Email containing your tracking number and carrier link will be sent to the email address provided at checkout.
  • Please allow 24 to 48 hours after receiving your tracking code for courier scanning events to register in the online tracking database.
  • You can also track your shipment status anytime through our website or by contacting our support team.

4. Shipping Address Changes & Corrections

  • Because our dispatch process begins shortly after ordering, address updates or modifications must be requested immediately by emailing support@silknectar.shop.
  • Once an order has completed fulfillment and a tracking label has been generated, we are unable to redirect the package in transit.
  • Please verify that your full street address, apartment/unit number, city, state, and zip code are completely accurate prior to completing checkout.

5. Damaged, Lost, or Stolen Packages

  • Damaged in Transit: If your package arrives damaged or tampered with, inspect the contents and notify us within 48 hours at support@silknectar.shop with your order number and clear photos of the damage. We will immediately initiate a carrier claim and dispatch a replacement.
  • Missing or Non-Delivered Parcels: If your tracking history marks your parcel as "Delivered" but you have not received it:
    1. Check your porch, garage, building mailroom, or neighbors.
    2. Wait 24 hours (carriers occasionally scan packages prematurely).
    3. Contact us with your order number; our team will investigate with the courier and issue a complimentary replacement or full refund if declared lost.

6. Customs, Duties & Taxes

All applicable domestic sales taxes are clearly displayed at checkout in accordance with state laws. There are no hidden import fees, customs charges, or international duties due upon delivery.

7. Contact Information

For any shipping inquiries, tracking updates, or delivery assistance, our customer support team is available during standard operating hours:

  • Store Name: Silknectar
  • Email: support@silknectar.shop
  • Phone: +1 (916) 878-7839
  • Physical Business Address: 2930 Bass Lake Rd, Rescue, California 95672, United States
  • Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)