Contact Us
We are here to assist you! At Silknectar (silknectar.shop), we value our community and are committed to providing prompt, helpful, and dependable customer service.
Whether you have a question about our sizing, need an update on your shipment, or wish to initiate an exchange or return, our support team is ready to help.
Get in Touch Directly
You can reach us through any of the channels below, or simply send us a message using the contact form on this page:
| Information | Details |
| Store Name | Silknectar |
| Customer Support Email | support@silknectar.shop (Preferred) |
| Customer Support Phone | +1 (916) 878-7839 |
| Physical Business Address | 2930 Bass Lake Rd, Rescue, California 95672, United States |
| Operating Hours | Monday – Friday, 9:00 AM – 6:00 PM (PST) |
| Estimated Response Time | Within 24 business hours |
Frequently Requested Inquiries
To help us resolve your query as quickly as possible, please include the relevant information below in your message:
-
Order Status & Tracking: Please include your Order Number (e.g.,
#SN1001) and the email address used during checkout. - Returns & Refunds: Check our Return and Refund Policy and provide your order number alongside photos if an item arrived damaged or defective.
- Product & Sizing Questions: Mention the specific product title or URL so our stylists can assist you accurately.
- Address Updates: If you need to modify your shipping address, contact us immediately with the subject line "URGENT: Address Change".
Send Us a Message
(Please use the contact form below to send us an email directly from this page. We typically respond to all inquiries within 24 hours on business days.)