FAQ

Last Updated: September 2026

Welcome to the Silknectar (silknectar.shop) Help Center. To help you enjoy a smooth shopping experience, we have compiled clear answers to our most commonly asked questions regarding orders, shipping, returns, payments, and product sizing.

If you cannot find the answer you are looking for below, our customer care team is always here to assist you at support@silknectar.shop.

1. Ordering & Cancellations

How do I place an order?

Browse our collection, select your desired color and size, and click "Add to Cart" or "Buy It Now." Proceed to checkout, enter your shipping and billing details, select your preferred secure payment method, and confirm your order.

Can I modify or cancel my order after placing it?

Yes, we offer free order cancellations and changes until your order is fulfilled and dispatched.

  • If you need to cancel or modify an address, email us immediately at support@silknectar.shop with your Order ID and request.

  • Once a tracking number has been generated and the order has been handed over to the postal carrier, the shipment cannot be intercepted or canceled. In that case, you may simply initiate a standard return once the package arrives.

How will I know my order is confirmed?

Immediately upon successful checkout, an automated order confirmation email containing your itemized receipt and unique order number will be sent to the email address provided. If you do not see it within a few minutes, please check your spam/junk folder.

2. Shipping & Delivery

How much does shipping cost?

We offer Free Standard Shipping on all orders across the entire United States (all 50 states). There are no minimum order thresholds or unexpected shipping charges at checkout.

What are your processing and transit times?

  • Order Cut-Off Time: 5:00 PM PST (Pacific Standard Time, Monday – Friday).

  • Processing / Handling Time: 1 to 3 business days (Monday – Friday).

  • Transit / Shipping Time: 5 to 10 business days (Monday – Friday).

  • Total Estimated Delivery: 6 to 13 business days.

How do I track my order?

As soon as our fulfillment center packs your items and hands them to the carrier, we will email you a Shipping Confirmation containing your tracking number and a direct tracking link. Tracking events generally update within 24 to 48 hours of initial pickup.

Where do you ship?

Currently, Silknectar ships exclusively to addresses within the United States, including Alaska and Hawaii.

3. Returns, Replacements & Refunds

What is your return window?

We offer a 14 business day return window starting from the exact date your tracking number confirms delivery.

What items are eligible for return?

To qualify for a full refund:

  • Items must be in their original condition: unworn, unwashed, free of stains or perfume, and with all original tags and packaging intact.

  • Proof of purchase (order confirmation email or order number) must accompany the request.

  • Note: Final clearance sales, bodysuits, and intimate apparel cannot be returned due to hygiene regulations.

Is there a restocking fee?

No. Silknectar charges $0.00 restocking fees on all valid returns.

Who pays for return shipping?

  • Damaged, Defective, or Incorrect Items: Free. We provide a complimentary prepaid return shipping label or immediate replacement.

  • Customer Remorse (Size mismatch, style preference, changed mind): The customer is responsible for the actual return shipping postage using a trackable courier service.

How long does it take to receive my refund?

Once your package arrives at our inspection facility, our quality control team verifies the condition within 2 to 3 business days. Once approved, your refund is credited back to your original payment method within 7 business days.

4. Payments, Security & Billing

What payment methods do you accept?

We accept major credit cards, debit cards, and accelerated digital wallets:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB.

  • Digital Wallets: Apple Pay, Google Pay, Shop Pay, PayPal.

(We do not accept Cash on Delivery, personal checks, or wire transfers.)

Is my payment information safe?

Absolutely. Our storefront is hosted on Shopify, which is certified Level 1 PCI-DSS compliant. All checkout transactions are secured using 256-bit SSL encryption. We do not store, view, or process sensitive credit card numbers on our private servers.

What currency do you charge in?

All product prices, shipping calculations, and transactions on silknectar.shop are processed in USD ($).

5. Products & Sizing

How do I choose the right size?

Each apparel product page features a detailed size chart with specific bust, waist, hip, and length measurements in inches. If you fall between two sizes or prefer a relaxed silhouette, we generally recommend sizing up.

How should I wash and care for my garments?

Care instructions vary by fabric. We recommend checking the internal care tag on your garment. Most delicate and silk-blend pieces preserve their shape and color best when washed on a gentle cold cycle inside a mesh laundry bag or hand-washed, followed by air drying.

6. Customer Support

How can I contact customer support?

Our customer service team is on standby to assist you with styling advice, tracking updates, or return requests:

  • Store Name: Silknectar
  • Email: support@silknectar.shop (Average response: within 24 business hours)
  • Phone: +1 (916) 878-7839
  • Physical Business Address: 2930 Bass Lake Rd, Rescue, California 95672, United States
  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)