Refund policy

Last Updated: September 2026

Thank you for shopping at Silknectar (silknectar.shop). We are committed to ensuring a transparent and satisfying shopping experience. If you are not entirely satisfied with your purchase, we are here to help.

Please read our return, refund, and cancellation terms carefully.

Policy Overview at a Glance

Policy Feature Terms
Return Window 14 business days from delivery date
Order Cancellation Free cancellation until order fulfillment
Item Condition Unworn, unwashed, with original tags & packaging
Restocking Fee $0.00 (No restocking fee)
Return Shipping Fee Customer pays (Buyer's Remorse) / Silknectar pays (Defective/Damaged)
Refund Processing Within 7 business days after inspection

1. Order Cancellations

  • You may cancel your order at any time before the order is fulfilled and shipped.
  • Once a tracking number is generated and the package has been handed over to the courier, the order cannot be canceled. You will need to wait until the product arrives and initiate a standard return.
  • To request a cancellation, email us immediately at support@silknectar.shop with your order number and request. If approved prior to fulfillment, a full refund will be issued to your original payment method.

2. Return Eligibility & Window

You have 14 business days from the date your tracking status shows "Delivered" to initiate a return request.

To be eligible for a return:

  • The item must be in the same condition that you received it: unworn, unwashed, unused, and without stains, perfume, or cosmetic marks.
  • All original tags, labels, and packaging must be intact and attached.
  • A valid receipt or proof of purchase (order confirmation email or order number) is required.

Non-Returnable Items:

  • Final sale or clearance items.
  • Intimate apparel, swimwear, bodysuits, and earrings (due to hygiene standards).
  • Gift cards.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If the item is defective, damaged, or you received the wrong product:

  1. Contact us within 48 hours of delivery at support@silknectar.shop.
  2. Provide your order number, a clear description of the issue, and photographic/video evidence showing the defect or incorrect item.
  3. Once verified, we will arrange a replacement or provide a prepaid return shipping label at no cost to you, followed by a full refund or exchange.

4. Return Fees & Costs (GMC Transparency)

To maintain complete clarity under Google Merchant Center guidelines:

  • Restocking Fees: We charge $0.00 restocking fees on all accepted returns.
  • Return Shipping Costs:
    • Defective, Damaged, or Incorrect Product: Free. Silknectar covers all return shipping fees.
    • Customer Remorse (Size mismatch, changed mind, unwanted style): The customer is responsible for actual return shipping costs using a trackable shipping carrier.

5. How to Initiate a Return

  1. Submit Request: Email support@silknectar.shop with your Order ID, reason for return, and details of the item.
  2. Authorization & Instructions: Our customer support team will reply within 24–48 business hours with the exact return authorization and return facility address.
  3. Ship the Package: Pack the item securely in its original packaging. Use a trackable shipping method and share the tracking number with us via email.

Important: Do not send returns directly back to the address on the initial shipping label or without prior email authorization, as packages may be lost or rejected.

6. Refunds Process

  • Inspection: Once your return is received at our inspection facility, our quality control team will inspect the item within 2–3 business days.
  • Approval/Rejection: We will notify you by email whether your refund is approved or rejected based on item condition.
  • Processing Time: If approved, your refund will be processed back to your original payment method within 7 business days.
  • Bank Posting: Please note that financial institutions and credit card companies can take an additional 3–5 business days to post the credit to your account.

7. Contact Information

For any questions regarding returns, refunds, cancellations, or exchanges, contact our dedicated support team:

  • Store Name: Silknectar
  • Email: support@silknectar.shop
  • Phone: +1 (916) 878-7839
  • Physical Business Address: 2930 Bass Lake Rd, Rescue, California 95672, United States
  • Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)